Contact Your Relationship Manager

Get in touch with our team of Canadian ÃÈÃÃÉçÇøing Specialists. We’re here to answer questions or concerns related to your cross-border business.

Phone & EmailÌý

Contact your Canadian ÃÈÃÃÉçÇøing Team at our Canadian office.

  • ​Call: 416-214-2334
  • ·¡³¾²¹¾±±ô:Ìýnghai@mtb.com

Canadian Office Address

You can contact our Principal Officer at the following address:

Brookfield Place –ÌýTD Canada Trust Tower
161 Bay Street –ÌýSuite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada

SWIFT Network Information

S.W.I.F.T.: MANTUS33Ìý
Telex: 420076Ìý
Answer back: MANDTBANKNYKÌý
Cable: MANDTBANKÌý
FedWire: 0220-000-46 MFRS BUFÌý
Transit Number: 10-4/220Ìý
CHIPS: 0555Ìý

Questions, Concerns & Complaint Resolution

If you have feedback, a concern you would like to address, or a complaint you need to resolve, please choose one of the following options:Ìý

​Contact Your Representative or Relationship Manager

If your problem is not resolved to your satisfaction with your first contact, we encourage you to escalate your complaint to the next level by telephone, mail, fax or email. Please include contact information where you can be reached.

​Contact the Canadian Office's Principal Officer

The Principal Officer of the Canadian office is accessible by mail, phone and email:

Mr. Neil Ghai
Principal Officer, M&T ÃÈÃÃÉçÇø
Brookfield Place – TD Canada Trust Tower
161 Bay Street – Suite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada

°Õ±ð±ô±ð±è³ó´Ç²Ô±ð:Ìý416-214-2334
Fax: 416-363-0768
·¡³¾²¹¾±±ô:Ìýnghai@mtb.com

​Contact the Canada Branch OmbudsmanÌý

If you are still unsatisfied after consulting the Principal Officer, you can contact the M&T ÃÈÃÃÉçÇø Canada Branch Ombudsman for an additional review of your situation.Ìý

The M&T ÃÈÃÃÉçÇø Canada Branch Ombudsman can only review your concern after you have received a response from the Principal Officer.Ìý

Carolyn Biks
Customer Care Department
P.O. Box 767
Buffalo, NY 14240
Fax: 1-855-379-7355
·¡³¾²¹¾±±ô:ÌýOfficeofthePresident@mtb.com

Ìý

Contact the Financial Consumer Agency of Canada (FCAC)

Financial Consumer Agency of Canada
427ÌýLaurier Avenue West, 6th Floor
Ottawa ON K1R 1B9
Phone: 1-866-461-3222
Web:Ìýwww.fcac-acfc.gc.ca

Deposits with M&T ÃÈÃÃÉçÇø are not insured by the Canada Deposit Insurance Corporation. Deposits with M&T ÃÈÃÃÉçÇø Canada Branch are not insured by the Federal Deposit Insurance Corporation.
In compliance with the Support Orders and Support Provisions (ÃÈÃÃÉçÇøs and Authorized Foreign ÃÈÃÃÉçÇøs) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) Regulations, the following office has been designated by M&T ÃÈÃÃÉçÇø for the service of enforcement notices in respect of all provinces and territories in Canada: 161 Bay Street, Suite 2520, Toronto, Ontario M5J 2S1
Canadian Privacy Policy (PDF) >